Contact Us

We're here to help! Whether you have a question about a battery pack order, need help with product compatibility, or require technical support for a custom build, please reach out to us using the details below.

General Inquiries & Order Support

For questions about your order, product compatibility, or shipping status, please contact us via:

  • Email: support@powerpackhub.com (We aim to respond within 24 hours on business days.)

  • Phone / WhatsApp: +86 13923810766 (US Time: Monday - Friday, 9:00 AM - 5:00 PM, Pacific Time)

US-Based Customer Support

For our customers in the United States, we also offer local support:

  • US Phone: (213) 316-8849 (Pacific Time: Monday - Friday, 9:00 AM - 5:00 PM)

Returns & Physical Addresses

Please note our two locations for different purposes:

1. Operations & Mailing Address (Wyoming)
This is our primary business address. Please do not send returns here.

PowerPackHub 
30 N Gould St Ste R
Sheridan, WY 82801
United States

2. US Returns Address (California)
Please use this address only for product returns. For return instructions, refer to our [Return & Refund Policy] first.

PowerPackHub Returns
10320 6th St
Rancho Cucamonga, CA 91730
USA

Before You Contact Us:

  • Order Issues: Please include your order number in all communications for faster service.

  • Returns: Please review our [Return & Refund Policy] for eligibility and instructions before shipping any item back.

  • Custom & Technical Support: If you are inquiring about OEM/ODM custom battery packs or need BMS wiring diagrams, please include your required voltage, capacity, and application details in your email so our engineers can assist you faster.

  • Product Information: For specific product details, you can check the product listing on our site.

We look forward to assisting you!